Before You Buy — Try the Free Version First

The Free version of PyNoteFlow has the exact same features as PRO — the only difference is a limit on the number of cells per notebook and the number of PDF pages you can open. Every feature, including the AI assistant, live annotation, Writing Pad, Jedi autocomplete, and all themes, is available in the free tier.

We strongly encourage you to test the free version thoroughly before purchasing PRO. This way you can verify that PyNoteFlow works on your browser and system, and that it meets your needs — before any money changes hands.

If you encounter any issue while using the free version, please let us know before purchasing. Email us at contact@hh-globals.com and we will do our best to resolve it at the earliest. Reports from free users directly help us fix bugs and improve the product for everyone.

1. Refund Window

Refund requests must be submitted within 7 days of the original purchase date. Requests outside this window will not be considered.

2. Eligible Reasons for a Refund

A refund may be issued only if one of the following conditions is met:

• Installation failure: The extension cannot be installed despite following the provided instructions, and our support team has been unable to resolve the issue.
• Duplicate payment: You were charged more than once for the same purchase due to a billing error.
• Unresolved technical defect: A verified bug prevents core functionality and has not been resolved after contacting support.

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

• Change of mind or buyer's remorse
• The product has been used extensively before requesting a refund
• Incompatibility with a browser version or OS that falls outside our stated requirements
• Requests submitted more than 7 days after purchase

4. How to Request a Refund

Email us at contact@hh-globals.com with:

• The email address used at purchase
• Your order or transaction ID (from your Paddle receipt)
• A description of the issue and steps already taken to resolve it

We will review your request and respond within 2 business days. If approved, the refund will be issued to your original payment method via Paddle within 3–5 business days.

5. After a Refund

Upon processing a refund, your PRO license will be deactivated and your account will revert to the free tier. You can continue using PyNoteFlow for free.

6. Contact

Questions about refunds? Reach us any time at contact@hh-globals.com — we aim to respond within 1 business day.